The HelpSpot Blog

Filters or Reports? When to Use Each in HelpSpot

Filters show you the work. Reports show you the numbers. Here's when to reach for each in HelpSpot, plus a few gotchas worth knowing either way.

HelpSpot Audit: 5 Ways To Optimize Your HelpSpot Install

How Finance Teams Can Use HelpSpot to Stay on Top of Their Work and Provide Better Support

The Reality of AI in Customer Service: Balancing Risks and Opportunities

The real risks of AI in customer service, from confident wrong answers to dead-end handoffs, and practical ways to divide work between AI and people.

Elevating Customer Service Management with HelpSpot: The Ultimate Guide

How to Implement an HR Ticketing System: A Step-By-Step Guide

HelpSpot AI: Revolutionizing Customer Support with Artificial Intelligence

Affordable Jitbit Help Desk Alternatives: 2023 Buyer’s Guide

In this guide, we review five affordable Jitbit help desk alternatives, including self-hosted solutions.

7 Shared Mailbox Management Best Practices (2026 Guide)

We cover seven shared mailbox management best practices to help you deal with disorganization and missed requests.

5 Benefits of a Web-Based Help Desk (+ 3 Top Solutions)

Our guide discusses the benefits of using web-based help desk software to manage support requests. We also compare 3 top-rated online help desk solutions.

Ticketing Systems for IT Support Teams: HelpSpot + 6 Alternatives

Need help desk software to manage your IT operations? Our guide reviews the best ticketing systems for IT support — including our solution, HelpSpot.

Best Online Service Desk Software 2023 | HelpSpot

To help you find the best solution for your business, our guide compares features, pricing, and reviews of top online service desk software for IT teams.

6 Best Customer Support Software: Compare Popular Solutions

When comparing popular customer support software, look at the available features and pricing options. Our guide reviews the best software solutions.

Best Customer Service Help Desks: HelpSpot + 7 Alternatives

There are different types of help desk software, and choosing the best one depends on the features you need. We review the best customer service help desks.

Gorgias Competitors: 10 Best eCommerce Help Desks

Gorgias is a popular help desk option for eCommerce brands, but it can pose problems for some teams. We review the best Gorgias competitors to try instead.

Best Solarwinds Alternatives for IT Teams: 2026 Buyer’s Guide

Solarwinds is a robust IT service management (ITSM) software. Our post covers a variety of Solarwinds alternatives, including our help desk, HelpSpot.

5 Best Low Cost Help Desk Software (+ Pros & Cons)

Most free or affordable help desk software have very limited features and agent seats. Our guide reviews five of the best low-cost help desk software.

5 Top Help Desk Knowledge Base Software: 2026 Buyer's Guide

Help desk knowledge base software helps you support your customers (without them ever starting a ticket) and better manage your customer support requests.

Best Help Desk for IT Teams | HelpSpot + 3 Runners-Up (2023)

We cover the best help desk options for IT teams, including HelpSpot — a help desk ticketing system for IT teams that manage support requests via email.

6 Features You Need in a Global Support Desk | HelpSpot

When shopping for global support desk software, look for one with on-premise hosting, GDPR features, and more. See how HelpSpot supports global brands.

Simple Help Desk Software | 7 Simple Email Management Tools

Help desk software makes it easy to organize email requests and collaborate with support staff. We review 7 simple help desk software you can start using ASAP.

Best Online Help Desk Software in 2026 | HelpSpot

HelpSpot offers cloud-based and self-hosted help desk solutions to support all teams. In this post, we review the best online help desk software options.

HelpSpot’s Customer Portal Solution & Help Desk (+ 3 Other Options)

Using a customer portal solution that links with your help desk makes it easy to manage new requests and distribute helpful resources to customers. Read more.

Downloadable Help Desk Software

HelpSpot is one of the only help desk brands that still offers (and supports) an on-premise help desk. Learn how to use our help desk download in our guide.

Help Desk CRM Integration + Email Management | HelpSpot

Connecting help desk software with your CRM makes it easy to pull customer data into support tickets. We review our help desk CRM solution, HelpSpot.

HelpSpot’s Mobile Help Desk Apps (Features & Set Up Guide)

HelpSpot is a great mobile help desk app with core email management features like team inbox and agent queues. Set up is fast and easy with a free 21-day trial.

Best Email to Ticket System: HelpSpot (+ 4 Runners Up)

Help desk software makes it easier to organize, assign, and respond to customer emails. We review the five best email to ticket systems, including HelpSpot.

Best Email Help Desk Software & Ticketing Systems in 2026

Ready to switch to email help desk software? Our post talks about the best email help desk tools and how to narrow down your options to find the best fit.

The #1 Best Way to Manage a Shared Inbox in 2026

Managing customer emails in one shared mailbox can lead to a whole array of problems for teams. Our post reviews the best ways to manage a shared inbox.